Santos Ceramic Mug - 12 oz.

Art Files
We accept all art files. Vector files preferred.

Add your Design to the Product
We offer two ways to customize this product:

1. Add your own design 
   Simply download our template, customize it and upload the final design. You will receive a mock-up to review within 48 hours created by our experienced designers.
   
   
2. Utilize our designers
   Upload your brand colors, logo, and/or an image. Our experienced designers will provide you with a mock-up within 48 hours (an additional cost of $99).

Proofs
A final proof is sent for customized orders above $500 and requires customer approval before starting production. Final proofs are available upon request for orders below $500.

There are two types of final proofs available, depending on the product you choose:

1. A digital PDF mock-up delivered by email (usually within 1-2 business days). 

2. A customized product sample (as you would receive in your order), shipped within 3-6 business days.

Printing Method
Screen Print - A popular printing method used for one-color/multicolor printing; this printing technique uses a mesh to transfer ink onto a substrate, except in areas made impermeable to the ink by a blocking stencil, shaped with your logo or artwork. This is a cost-effective way to display and promote your brand.

Additional decorating methods and locations may be available. Chat with us for custom inquiries.

1. 1. Design Approval
   In order to ensure the design fits your expectation, a virtual mock-up/ final digital proof will be emailed within 48 hours for your approval. Prompt approval will ensure the fastest turnaround time for your order. Once approved, your order will move into the next stage of Production.
   
   
2. 2. Production
   Most items are ready to ship within 5-7 business days after design approval. Rush production may be available upon request.
   
   
3. 3. Shipping
   Shipping time is calculated after production time, from the point when your order is ready to ship.

• Orders received before 1 P.M. EST, Monday-Friday usually can ship same-day or at a requested future date.
• Orders received after 1 P.M. EST will usually be shipped on the following business day or at a requested future date.

International shipping

Multiple Address Shipping

Pre-scheduled Delivery

On-demand Gifting Program

Use Your Own Shipping Account

Hot Weather Shipping

Signature for Alcoholic Products

We offer three types of product samples:

1. A digital pdf mock-up, customized with your logo and artwork
   Free of charge, sent by email. This option allows you to quickly preview the design with your logo and artwork, and share with others for approval.
   
   To get this sample, customize your product, and scroll down and click on Request a digital sample.
   
   
2. The actual product, fully customized with your logo and artwork
   A one-time set-up fee ($50 to $80, depending on the product) will be credited to your bulk order. A custom sample will be shipped to you to ensure the product is satisfactory.
   
   To get a custom sample, customize your product, then scroll down and click on Request a customized sample.
   
   
3. The actual product, customized with a random company’s logo and artwork.
   Receive a generic sample to ensure the product is satisfactory. (Combine this option with the digital PDF mock-up for a cost effective option).
   
   To get a generic sample, there's no need to customize. Simply click Request a sample.
   
   

 Sample requests may be refused at our discretion.

Yes, for clients using a Virtual Swag Closet.

Greeting messages are not a standard option on this item but are possible when sending from your Virtual Swag Closet. We handle the storage, kitting, and shipping, so gifts go out perfectly packaged — on demand.

Control and manage it all online. Request a demo to learn more!