Processing, Production & Shipping Times
Note that lead times may be longer at peak demand periods.
Customized Products
Customized products generally require a minimum of 10 business days, depending on quantity.
The custom decoration process includes:
- 1. Design Approval
In order to ensure the design fits your expectation, a virtual mock-up/ final digital proof will be emailed within 48 hours for your approval. Prompt approval will ensure the fastest turnaround time for your order. Once approved, your order will move into the next stage of Production.
- 2. Production
Most items are ready to ship within 5-7 business days after design approval. Rush production may be available upon request.
- 3. Shipping
Shipping time is calculated after production time, from the point when your order is ready to ship.
Please use the Estimate Shipping calculator above and enter your destination zip code to get the earliest estimated arrival dates and shipping cost by delivery method. This will calculate your earliest estimated delivery date if the order is placed today by factoring in the process above.
Non-Customized Products
Non-Customized products generally require a minimum of 2-3 business days, depending on quantity.
- Orders received before 1 P.M. EST, Monday-Friday usually can ship same-day or at a requested future date.
- Orders received after 1 P.M. EST will usually be shipped on the following business day or at a requested future date.
Please use the Estimate Shipping calculator above to get the latest estimated arrival dates by delivery method.
International shipping
This product cannot be shipped internationally.
Multiple Address Shipping
Sending your order to multiple addresses is made easy, whether it's 2 or 2,000 locations, residential or business. Our multiple address upload tool makes it fast and easy.
See how or chat with us.
Most customized products require a minimum order quantity commitment. Individual units may be shipped to multiple addresses and recipients..
Pre-scheduled Delivery
Our gifting platform allows you to organize gifting programs and campaigns in advance, and schedule deliveries for any time.
Request a demo to see how it works.
On-demand Gifting Program
We can manage your custom/branded items inventory for you to support any on-demand gifting program.
Most products require a minimum order quantity commitment. Our gifting platform allows orders to be shipped on-demand, as needed based on rules or manual selection.
To learn more see our
Professional Services or chat with us.
Use Your Own Shipping Account
You may use your own shipping account by providing your account number in Add Special Requests step at the Customization process. (some exceptions may apply).
Hot Weather Shipping
During hot-weather months (May-September) or when shipping to a location where the outside temperature may exceed 80°, we use coolers to keep chocolate and candy gifts as safe and fresh as possible. Depending on the order, we may use cooling packs, food-grade ice packs, or both. Additional fees apply and will be finalized after order approval. All gift baskets containing chocolate or fruit shipping via FedEx Ground must be shipped 2-day or overnight (shipping destination must fall within the 2-day zone from the warehouse). 2-day Ground or Express shipping dispatches Mon-Wed only. Overnight Express shipping dispatches Mon-Thurs.
Signature for Alcoholic Products
An adult signature (21+) is required for the final delivery of the package. Receiver/signer must show proper identification.
Planning for 2025: Simplify gifting and stay ahead 
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